Job Title   Webchat Operations Manager
Reference Number   SSID-AR8JR5
 Start Date   0 week(s)
 Contract Or Permanent   Permanent
Rate Offered   0.00 ()  per hour
Salary Offered   0.00 ()  per annum
Category   Telebusiness
Detailed Description   Webchat Operations Manager To 35K + Good Package This is a really genuinely exciting to work on the set up of a Webchat operation from scratch. Essentially, our Client is looking for an experienced Operations Manager to set up a sales led Livechat centre to include technology and people selection. Initially this operation will be about 20 agents (London/Home Based) strong handling Client dedicated lead generation activity. Role responsibilities include the following: Role information: Taking ownership for recruiting employees into the team and their subsequent training Working with colleagues to set up operating processes and infrastructure for the new team Managing and improving each individuals' performance through regular reviews and being responsible for any ad-hoc management concerns that may arise Managing the performance of each agent, and the team as a whole, to achieve retention, productivity and quality targets Ensuring performance development needs are met, providing team members with any support and assistance needed Contributing to the achievement of company's strategic goals Building morale, team spirit and commitment towards service excellence for members, department and organization Working closely with senior management to ensure continuous improvement in service delivery to members Control of scheduling Maintain an efficient contact per hour rate Responsible for all data once its on the system Client facing responsibilities, ensuring campaign targets are met In terms of where candidates could come from - you'll have operationally managed either a Webchat operation or a multi channel centre that has included a good Livechat element. As above, this is a Sales operation and it's important that candidates have experience of managing a Sales team in a compliant, customer led operation. Experience of working for an Outsourcer would be beneficial but not essential. You will also have managed through Team Leads and have strong recruitment and training experience. Above all, you'll have the nous to handle a greenfield site implementation & the ambition to maximise on opportunities. London.

 Required Skills   Skills not specified

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