Job Title   Quality Manager
Reference Number   SSID-A9DJAG
 Start Date   0 week(s)
 Contract Or Permanent   Permanent
Rate Offered   0.00 ()  per hour
Salary Offered   0.00 ()  per annum
Category   Telebusiness
Detailed Description   Contact Centre Quality Manager To 30K Basic Our client is an International organisation with operations across the UK and Europe. Working at their Peterborough site and working directly into the Head of Site, the Quality Manager will hold responsibility for the delivery of exceptional quality on site and the management and development of a team of Quality Analysts. Acting as the Quality expert, you will work closely with the Contact Centre Manager and ensure the operation achieves expectations in terms of KPI's and targets. As the department budget holder, you will be responsible for delivering maximum efficiency within a compliant environment. You will also develop the function, look for areas of improvement and review existing frameworks and processes. In terms of background, it is likely that you are working in a similar role within a Contact Centre operation. You will have led Quality teams and have a track record of success in delivering excellence and efficiencies. You'll have a very strong understanding of best practice within a Contact Centre environment to include regulatory and compliance requirements. A good grasp of understanding data within a contact centre is also a necessity. Peterborough.

 Required Skills   Skills not specified

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