Job Title   Senior Customer Services Manager
Reference Number   SSID-9YMKGT
 Start Date   0 week(s)
 Contract Or Permanent   Permanent
Rate Offered   0.00 ()  per hour
Salary Offered   0.00 ()  per annum
Category   Telebusiness
Detailed Description   Senior Customer Services Manager To 47,500 Basic Our Client is market name within their sector and provide Financial Services and Consultancy services to their customer base. Their Customer Services operation has undergone substantial change improvement programmes over the last 5 years and subsequently has performed strongly in the Institute of Customer Services awards in the last 3 years. The challenges within this role are not wholesale change but to ensure that a strongly performing contact centre operation doesn't sit on it's laurels and continues to pro-actively develop and offer an industry leading Service. In terms of key responsibilities, the role holder will be responsible for the day to day management of the Customer Services centre, continuously looking for ways for it to develop. Directly reporting into the Head of Customer Service, the Senior CSM will work alongside the senior management team to embed a truly innovative culture. The role holder will also be responsible for the strategic leadership of their direct reports and the overall Service Centre, ensuring that proper development programmes and training are in place that reflect the standard of Service the operation looks to deliver. The person stepping into this role will also be a strong relationship builder, working with peers to help drive the strategic vision of the organisation. So, who are we looking for? Contact Centre Management experience in a Customer Services environment is an absolute non negotiable must have. Industry sector wise, our client is relatively open however what is very important to them is experience of managing a Customer Services centre for an organisation with a track record of Service excellence. A passion for quality and a genuine commitment to delivering best in class Service are a prerequisite for someone in this role. Sevenoaks/Malling area.

 Required Skills   Skills not specified

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